Privacy Policy

ElevanceYVR ("we", "us") respects your privacy. This policy explains what personal information we collect, how we use it, and your choices. It is intended to comply with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and BC's Personal Information Protection Act (PIPA).

Information We Collect

• Booking details: name, phone number, email, service address, vehicle information, and any special requests you provide when booking or requesting a quote.
• Communications: messages you send us by phone, text, email, or through our forms.
• Technical data: basic, non-identifying analytics (such as pages visited) if analytics are enabled on this site.

How We Use Your Information

• To schedule, confirm, and perform your detailing appointment.
• To respond to quotes, questions, and support requests.
• To send appointment reminders or follow-ups you'd reasonably expect.
• We do not sell or rent your personal information to anyone.

Storage & Retention

Booking information is retained only as long as needed to provide services, meet legal requirements, and maintain reasonable business records. You may request deletion of your information at any time.

Third-Party Services

Our website may use third-party services such as Google Maps (map display) and Google Fonts. These providers may receive standard technical data (like your IP address) when the site loads their content. Card payments are processed securely by Square; your card details are never stored on our servers.

Your Rights

You may request access to, correction of, or deletion of your personal information by contacting us at qusaisherif@elevanceyvr.com or 825-733-4385.

Changes to This Policy

We may update this policy from time to time. The "Last updated" date above reflects the most recent version.